+7 911 913-1080
 

TERMS AND CONDITIONS

Please read the important information below.

Terms and Conditions

Travel company «Avex Tour Co. Ltd» is tour operator on incoming and internal tourism in Russian Federation. Reference number in Russian Tourism official register – 009300. “Avex tour” provides travel services on website avextur.ru which is the property of the company.

Any booking made with avextur.ru will be governed by and subject to these Terms & Conditions.

Avextur.ru is edited by:
«Avex Tour Co. Ltd»
197101 St.Petersburg, 3 Mira street, office 115, RUSSIA
Tel: +7 911 913 10 80 Fax: +7 812 643 44 57

Price, Payment and voucher issue

1. Prices

Price quotations are subject to change without notice. If for any reason the price quoted is not correct, the team of avextur.ru will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and all other purchases of a personal nature are not included.

2. Payment

All tours must be pre-paid except otherwise stated. We accept PayPal, «Yandex money» payments. Payment will be listed as «Avextur» on the credit card statement. We process payment in RUB, USD, EUR and GBP. For other currencies, the price is indicative and the amount will be charged in RUB at the conversion's rate applicable on the date of your booking. 



3. Voucher issue

After payment, avextur.ru will send a confirmation / voucher by e-mail: this voucher has to be printed, as a proof of purchase, and will be presented to the service provider.
All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to avextur.ru.
Avextur.ru cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify avextur.ru at least 24 hours before the date of service.

Cancellation, refund and procedure to cancel a booking

4. Cancellation fee / refund


Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale : 



4.1 Short Tours/Attractions/products (with duration of one day or less) and not including train or flight ticket and/or overnight accommodation


4.2 Special request / Private tours AND / OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation :


4.3 Gift Certificate :


4.4 Procedure to cancel a booking :


Disclaimer & Limitation of Liability

5. The liability of avextur.ru and its affiliate web sites is limited.


Avextur.ru acts as provider for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, visa support services, sightseeing tours and transportation of whatever nature and assumes liability for all provided services: guides, vehicles, museum tickets, accommodations, visa support documents. Avextur.ru assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond avextur.ru control. Avextur.ru can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. Avextur.ru and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. Avextur.ru and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.



6. Health, Passport, & Visas


Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents. 



7. Smoking restriction


Smoking on board coaches is strictly forbidden.



8. Luggages


Only one hand bag per person is accepted during tours. During transfer one suitcase and one hand bag per person is accepted. Other restriction might apply.

Any booking made with avextur.ru will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of avextur.ru.

Any booking made with avextur.ru will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of avextur.ru.